Complaints, questions and feedback

If you have a complaint or concern about any aspects of our products or services, please contact our Customer Support and Legal Department through the following channels:

By Email: 
Customer Support:  support@xbto.com
Legal Department:   legal@xbto.com

By Post: 
Ideation House, G/F, 94 Pitts Bay Road, Pembroke, Bermuda HM08

Please provide clear details of your nature of complaint and we will acknowledge receipt of your communication within two (2) business days of receipt. 

A designated officer will investigate as necessary and provide a formal response within fifteen (15) business days in accordance with our Complaints Handling Policy.